Shipping policy

SHIPPING AND DELIVERY POLICY

Flour & Foundry Mercantile Co.™
Effective Date: September 22, 2026

ARTICLE I — GENERAL PROVISIONS

This Shipping and Delivery Policy (“Policy”) governs the processing, fulfillment, shipment, and delivery of merchandise purchased through Flour & Foundry Mercantile Co.™ (“Company,” “we,” “us,” or “our”) at https://flourandfoundry.com.

The Company offers products fulfilled through multiple production and distribution arrangements.

Our print-on-demand merchandise is manufactured and fulfilled through Printify and its participating Print Providers. Food products are prepared by Lilacs & Lemons Farmhouse Bakery. Digital products are delivered electronically.

By placing an order, the Customer acknowledges the shipping and fulfillment information presented in the applicable product listing, checkout process, and this Policy.

Nothing in this Policy limits any statutory right or remedy available under applicable law.

ARTICLE II — ORDER PROCESSING

Orders are processed following successful payment authorization and acceptance.

Processing and fulfillment times vary according to product category, inventory availability, production requirements, and the applicable fulfillment provider.

Business days generally exclude Saturdays, Sundays, and recognized holidays.

An order confirmation does not constitute confirmation that an item has shipped.

Customers will receive shipment information when available through the contact information provided at checkout.

ARTICLE III — PRINT-ON-DEMAND MERCHANDISE

3.1 Manufacturing and Fulfillment

The Company's print-on-demand merchandise is manufactured and fulfilled by Printify and its independent Print Providers.

Applicable products may include:

Apparel and accessories;
Hoodies, sweatshirts, and T-shirts;
Rugs and home furnishings;
Blankets, kitchen textiles, and related merchandise;
Other products identified as made to order.

These products are manufactured after an order is placed and are not ordinarily held in ready-to-ship inventory by the Company.

Print-on-demand merchandise may ship directly from a Print Provider's manufacturing or fulfillment facility.

3.2 Production Time

Printify reports that most standard print-on-demand orders ship within approximately two (2) to seven (7) business days after submission to production.

This is a general production estimate and not a guaranteed shipment deadline.

Actual production times may vary according to product availability, order quantity, seasonal demand, manufacturing capacity, and quality-control requirements.

The estimated shipment timeframe displayed for an individual order or product shall take precedence over general estimates stated in this Policy.

3.3 Shipping Methods and Delivery Estimates

Available shipping methods depend upon the selected product, Print Provider, and destination.

Printify's published general delivery estimates include:

Shipping Method	Estimated Delivery
Economy — United States	Approximately 4–8 business days
Standard — United States	Approximately 2–5 business days
Standard — International	Approximately 10–30 business days
Priority — United States	Approximately 2–3 business days, where available

These estimates generally concern carrier transit and are separate from production time.

Expedited or express services are available only for eligible products and destinations and must be offered through the applicable checkout options.

The Company does not guarantee that every Printify product qualifies for expedited production or delivery.

3.4 Printify Shipping Charges

Shipping charges for print-on-demand merchandise are determined by the applicable product, Print Provider, shipping method, quantity, and destination.

Shipping charges are displayed during checkout before the Customer completes payment.

Orders containing multiple products may incur separate shipping charges where the merchandise is manufactured or shipped by different Print Providers.

The Company does not guarantee a single flat shipping charge for all print-on-demand merchandise.

3.5 Multiple Shipments

Printify products may be manufactured at different facilities.

Accordingly, merchandise purchased within a single order may arrive in separate packages, on different dates, and through different shipping carriers.

Separate tracking information may be provided for each shipment.

The arrival of one package does not necessarily indicate that the entire order has been fulfilled.

3.6 Carrier Selection

The applicable Print Provider or fulfillment service determines the carrier used for shipment.

Carrier availability may vary by product, location, and selected shipping method.

The Company cannot guarantee the use of a particular carrier unless expressly confirmed before purchase.

3.7 Printify Fulfillment Policies

Print-on-demand merchandise is subject to applicable production and fulfillment procedures established by Printify and its participating Print Providers.

Customers may review Printify's published shipping information at:

https://printify.com/shipping-rates/

Printify's general production and fulfillment information is available at:

https://help.printify.com/

These resources are provided for informational purposes. Flour & Foundry Mercantile Co. remains the Customer's point of contact for orders placed through our Website.

The Company's published policies and applicable law govern the Customer's purchase from Flour & Foundry Mercantile Co.

ARTICLE IV — FOOD PRODUCTS AND BAKING PROVISIONS

4.1 Production

All food products sold by Flour & Foundry Mercantile Co. are prepared by:

Lilacs & Lemons Farmhouse Bakery
6727 S Brookside Rd
Pleasant Valley, MO 64068

Applicable products may include baking mixes, pantry provisions, and other food items offered through the Website.

Food products are prepared, packaged, and fulfilled according to their individual product requirements.

4.2 Processing and Preparation

Processing times for food products may vary according to ingredient availability, production schedules, order volume, and whether merchandise is prepared to order.

Products containing freshly milled flour or other made-to-order ingredients may require additional preparation time.

Any specific preparation or shipment timeframe stated in a product listing or communicated at checkout shall apply to that purchase.

4.3 Food Shipping and Packaging

Food products will be packaged using materials and methods appropriate to the product and its intended distribution.

Shipping availability may be limited according to the nature of the food product, applicable food safety requirements, carrier restrictions, and destination.

Products requiring refrigeration, freezing, or specialized temperature control will be offered for shipment only where suitable fulfillment arrangements are available.

The Company reserves the right to restrict shipment of products to destinations where lawful and appropriate delivery cannot reasonably be arranged.

4.4 Food Product Integrity

Customers should inspect food shipments promptly upon delivery.

Products with damaged, opened, compromised, or otherwise questionable packaging should not be consumed.

Concerns involving damaged, compromised, defective, or incorrect food products should be reported in accordance with Article VIII of this Policy.

ARTICLE V — ORDERS CONTAINING MULTIPLE PRODUCT CATEGORIES

Orders containing both food products and print-on-demand merchandise will generally be fulfilled separately.

Food products are prepared by Lilacs & Lemons Farmhouse Bakery, while print-on-demand merchandise is manufactured and shipped through Printify's fulfillment network.

Such orders may:

Ship from different locations;
Arrive in separate packages;
Have different processing and delivery estimates; and
Receive separate tracking information.

Shipping charges may be calculated separately according to the applicable fulfillment arrangements.

Customers should not expect all merchandise within a mixed order to arrive simultaneously.

ARTICLE VI — DIGITAL PRODUCTS

Digital products, including downloadable recipes, printable materials, and other electronic files, are not physically shipped.

Following successful payment and order processing, digital content will be made available through the Website's digital delivery system, checkout confirmation, or an electronic delivery notification.

Digital products are not subject to physical shipping charges.

Customers experiencing difficulty accessing purchased digital content should contact the Company using the information provided in Article XIII.

ARTICLE VII — SHIPPING DESTINATIONS AND INTERNATIONAL ORDERS

Available shipping destinations are determined by the shipping options enabled for each product at checkout.

Not all products are available for shipment to every state, territory, or country.

International shipping availability for print-on-demand merchandise depends upon the applicable Print Provider and destination.

International shipments may be subject to customs inspection, import duties, taxes, brokerage charges, or other governmental assessments.

Unless expressly stated otherwise during checkout, applicable import duties and destination-country charges are the Customer's responsibility.

The Company is not responsible for delays caused by customs processing or governmental inspection, except to the extent required by applicable law.

ARTICLE VIII — DAMAGED, DEFECTIVE, OR INCORRECT SHIPMENTS

Customers should inspect merchandise promptly upon delivery.

Claims involving damaged, defective, compromised, or incorrectly fulfilled merchandise should be reported to the Company within forty-eight (48) hours following delivery.

Claims should be submitted to:

flourandfoundrymercantile@gmail.com

Customers should provide the applicable order number, a description of the issue, and clear photographs of the affected merchandise and packaging where reasonably available.

For print-on-demand merchandise, the Company will coordinate eligible manufacturing, printing, and fulfillment claims with Printify.

Printify's published procedures generally provide for a reprint or refund for qualifying damaged or defective merchandise reported within thirty (30) days of delivery, subject to its documentation and eligibility requirements.

The Company's 48-hour reporting requirement is intended to facilitate prompt investigation and does not extinguish statutory rights or remedies that cannot lawfully be limited.

Approved claims will be resolved in accordance with the Company's Return and Refund Policy and applicable law.

ARTICLE IX — LOST, MISSING, AND DELAYED SHIPMENTS

Customers who believe a shipment has been lost or materially delayed should contact the Company.

The Company may review carrier tracking information, contact the applicable fulfillment provider, and initiate an investigation where appropriate.

For Printify merchandise, lost-shipment investigations and available remedies are subject to Printify's applicable procedures.

A carrier's delivery confirmation may be considered as part of the investigation but shall not automatically extinguish any legal rights available to the Customer.

Where merchandise is not delivered and the Customer is legally entitled to a refund or replacement, the Company will provide the required remedy.

Customers should report suspected lost shipments promptly to allow investigation within applicable carrier and fulfillment-provider claim periods.

ARTICLE X — INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information during checkout.

The Company is not responsible for additional costs or delays directly resulting from incorrect information supplied by the Customer, except where applicable law provides otherwise.

If an address correction is required, the Customer should contact the Company immediately.

Address modifications may not be possible once an order has entered production or shipment.

Additional shipping charges may apply where an order must be reshipped because of an incorrect or incomplete address supplied by the Customer.

Such charges will be disclosed before a replacement shipment is authorized.

ARTICLE XI — RETURNED OR UNDELIVERABLE PACKAGES

Packages may be returned to the sender because of an incorrect address, delivery refusal, failed delivery attempts, or other carrier-related circumstances.

The Company will review returned shipments individually.

Where the delivery failure results from inaccurate information supplied by the Customer, additional shipping charges may apply to an authorized reshipment.

Where the delivery failure results from a Company or fulfillment-provider error, an appropriate remedy will be provided without improperly transferring responsibility to the Customer.

Food products returned after unsuccessful delivery may not be eligible for reshipment due to food safety and product-integrity considerations.

Any refund or replacement will be determined in accordance with applicable law and the Company's Return and Refund Policy.

ARTICLE XII — SHIPPING DELAYS AND CUSTOMER RIGHTS

The Company will maintain a reasonable basis for any represented shipment timeframe.

If the Company determines that merchandise cannot be shipped within the applicable promised timeframe, it will provide the Customer with any notice, revised shipment information, cancellation opportunity, or refund required by law.

Where no shipment timeframe has been represented, the Company will comply with applicable federal requirements governing internet merchandise orders.

If the Customer is legally entitled to cancel an unshipped order because of a fulfillment delay, the Company will provide the required refund.

The Company will not substitute store credit for a monetary refund where applicable law requires repayment.

Nothing in this Policy shall be construed to waive rights established under the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule or other applicable consumer protection laws.

ARTICLE XIII — CONTACT INFORMATION

All shipping, fulfillment, tracking, delivery, and order-related inquiries should be directed to:

Flour & Foundry Mercantile Co.™

Email: flourandfoundrymercantile@gmail.com

Mailing Address:
6727 S Brookside Rd
Pleasant Valley, MO 64068
United States

Website: https://flourandfoundry.com

Food Production and Fulfillment:
Lilacs & Lemons Farmhouse Bakery
6727 S Brookside Rd
Pleasant Valley, MO 64068

The mailing address listed above is not an authorized merchandise return address unless expressly confirmed in writing.

Customers must obtain return authorization before sending merchandise to the Company.

ARTICLE XIV — POLICY MODIFICATIONS

The Company reserves the right to amend this Policy as necessary to reflect changes in fulfillment arrangements, shipping services, applicable law, or business operations.

Any revised Policy will be published on the Website with an updated effective date.

Unless otherwise required by law, amendments will apply prospectively and will not retroactively alter the terms governing previously completed purchases.

ARTICLE XV — GOVERNING LAW

This Policy shall be interpreted in accordance with applicable federal law and the laws of the State of Missouri, except where mandatory law requires otherwise.

Nothing in this Policy requires binding arbitration, waives the right to pursue lawful claims in court, or limits any non-waivable consumer protection.