Refund policy

RETURN AND REFUND POLICY

Flour & Foundry Mercantile Co.™
Effective Date: September 22, 2026

1. GENERAL TERMS

This Return and Refund Policy (“Policy”) governs purchases made through Flour & Foundry Mercantile Co.™ (“Company,” “we,” “us,” or “our”) at https://flourandfoundry.com (the “Website”).

By placing an order through the Website, the purchaser (“Customer,” “you,” or “your”) acknowledges that they have been provided access to this Policy before completing their purchase.

Except as expressly provided herein or required by applicable law, all sales are final.

The Company reserves the right to review claims individually and determine an appropriate remedy in accordance with this Policy and applicable law.

2. PHYSICAL MERCHANDISE

Physical merchandise includes, without limitation, apparel, rugs, home furnishings, accessories, and other non-food products offered through the Website.

All physical merchandise is sold on a final-sale basis.

The Company does not accept returns, exchanges, or refund requests arising from:

Changes of mind or personal preference;
Incorrect size, color, or product selection by the Customer;
Dissatisfaction with an accurately described product;
Failure to review product specifications or sizing information before purchase; or
Other circumstances unrelated to a product defect, shipping damage, or fulfillment error.

Notwithstanding the foregoing, Customers may submit claims involving merchandise received in a damaged, defective, or incorrect condition, subject to Section 5 of this Policy.

3. FOOD PRODUCTS AND PERISHABLE GOODS

All food products, baking mixes, pantry provisions, and other edible merchandise are final sale.

For reasons relating to food safety, sanitation, product integrity, and quality assurance, the Company does not accept physical returns of food products.

Refunds or replacements may be authorized when an order is received damaged, compromised, defective, or incorrect.

Claims involving food products must be submitted in accordance with Section 5.

Nothing in this provision limits any non-waivable rights or remedies available under applicable food safety or consumer protection laws.

4. DIGITAL PRODUCTS

Digital products include, without limitation, downloadable recipes, printable materials, electronic publications, digital artwork, and other electronically delivered content.

All digital product sales are final upon delivery or provision of access to the purchased digital content.

Once a digital product has been delivered or made available for download, the Company does not provide refunds, returns, exchanges, or cancellations, except where required by applicable law.

The Customer is responsible for ensuring that their device, software, and internet connection are compatible with the purchased digital product.

In the event of a technical delivery issue, corrupted file, or inability to access purchased content, the Customer should contact the Company for assistance.

The Company will make reasonable efforts to resolve verified delivery or file-access issues.

5. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Customers are responsible for inspecting merchandise promptly upon receipt.

Claims involving merchandise received in a damaged, defective, compromised, or incorrect condition must be reported to the Company within forty-eight (48) hours following delivery.

To initiate a claim, the Customer must provide:

The applicable order number;
The purchaser's name and contact information;
A description of the alleged damage, defect, or fulfillment error; and
Photographic documentation of the merchandise and packaging, where reasonably available.

The Company may request additional information reasonably necessary to investigate the claim.

Customers should retain the affected merchandise and original packaging until the claim has been reviewed, unless retaining the item would present a health or safety concern.

The 48-hour notification requirement is an administrative reporting requirement and does not extinguish statutory rights or remedies that cannot lawfully be limited.

6. CLAIM REVIEW AND RESOLUTION

Upon receipt of a claim, the Company will review the information provided and determine whether the claim qualifies for relief under this Policy.

Where a claim is approved, the Company may provide an appropriate remedy, including:

Replacement of the affected merchandise;
Refund of the applicable purchase price;
Correction of a fulfillment error; or
Another remedy agreed upon by the Company and Customer.

Any remedy required by applicable law will be provided notwithstanding the foregoing provisions.

The Company is not obligated to issue a refund or replacement for claims involving ordinary wear and tear, misuse, improper care, accidental damage occurring after delivery, or circumstances unrelated to the condition of the merchandise as delivered, except where otherwise required by law.

7. RETURN AUTHORIZATION

Customers must obtain written authorization from the Company before returning any merchandise.

Merchandise returned without prior authorization may be refused.

If the Company determines that a physical return is necessary to resolve an approved claim, return instructions will be provided directly to the Customer.

For approved claims involving merchandise that was damaged, defective, or incorrectly fulfilled, the Company will provide an authorized return method and cover reasonable return shipping expenses associated with that method.

No restocking fee will be assessed for an approved return arising from a verified defect, shipping damage, or Company fulfillment error.

Food products and digital products are not eligible for physical return.

8. REFUND METHOD AND PROCESSING

Approved refunds will ordinarily be issued to the original payment method used at checkout.

The Company will initiate an approved refund promptly, generally within ten (10) business days, or sooner where required by applicable law.

The time required for refunded funds to appear in the Customer's account may vary depending on the financial institution or payment processor.

If a refund has not appeared within fifteen (15) business days following confirmation of processing, the Customer should contact the Company for assistance.

Where applicable law requires a particular refund method, amount, or processing deadline, those requirements shall control.

9. SHIPPING AND DELIVERY CHARGES

Original shipping and handling charges are nonrefundable except where a refund is required by applicable law or approved in connection with a verified Company error, damaged shipment, or defective merchandise.

Where an entire order is not fulfilled and the Customer is entitled to cancel under applicable law, the Company will provide the refund required by law, including applicable shipping and handling charges.

10. ORDER CANCELLATIONS

Cancellation requests must be submitted as soon as practicable after an order is placed.

The Company may decline a voluntary cancellation request once an order has entered production, preparation, fulfillment, or shipment.

Digital product orders may not be canceled once the purchased content has been delivered or made available for download, except where required by applicable law.

Nothing in this section limits a Customer's statutory right to cancel an order or obtain a refund for merchandise that has not been shipped within the applicable required timeframe.

11. NONDELIVERY AND FULFILLMENT DELAYS

The Company will fulfill orders within the timeframe stated at the time of purchase or otherwise required by applicable law.

If the Company cannot fulfill an order within the applicable timeframe, the Customer will be provided with any notice, cancellation opportunity, or refund required by law.

The Company will not substitute store credit for a monetary refund where applicable law requires a refund of the original payment.

12. STATUTORY RIGHTS

This Policy shall be interpreted and applied in accordance with applicable federal, state, and other governing consumer protection laws.

Nothing contained herein is intended to exclude, restrict, or waive any warranty, remedy, cancellation right, or other consumer protection that cannot lawfully be excluded, restricted, or waived.

In the event of a conflict between this Policy and mandatory applicable law, the applicable law shall prevail.

13. POLICY MODIFICATIONS

The Company reserves the right to amend or update this Policy from time to time.

Any revised Policy will be published on the Website with an updated effective date.

Unless otherwise required by law, amendments will apply prospectively and will not retroactively alter the terms governing purchases completed before the effective date of the amendment.

14. CONTACT INFORMATION

All return, refund, cancellation, and order-related inquiries must be submitted through the contact form available on the Company's Website.

Flour & Foundry Mercantile Co.™
Website: https://flourandfoundry.com

Customers should include their order number and sufficient information to permit identification of the applicable transaction.